Refund Policy

Last updated: October 23, 2026

Free 30-day returns

You can return any item within 30 days of delivery for a full refund. Return shipping is free and there is no restocking fee.

To be eligible, the item must be unworn, in the same condition you received it, and in its original packaging.

How to start a return

1. Email support@jewelrebel.com with your order number and the item you'd like to return.
2. We'll reply within one business day with a prepaid return label and instructions.
3. Pack the item and send it back using the prepaid label. Please don't send items back without contacting us first, as we may not be able to match them to your order.

Free return shipping

Returns are free. We'll email you a prepaid return shipping label at no cost to you, whatever the reason for your return.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email support@jewelrebel.com within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full.

Items that can't be returned

• Engraved or personalized items (unless they arrive damaged or defective)
• Package Protection fees
• Gift cards

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.

Exchanges

The quickest way to exchange is to return the item for a refund and place a new order.

Contact

Questions about a return? Email support@jewelrebel.com.

Jewel Rebel, 231 Red River Road #104, Thunder Bay, Ontario P7B 1A7, Canada